Christopher Dedow is responsible for the Remote Service Tool Körber Xpert View and manages the complete life circle - from product development, training, marketing to sales strategies and is contact person for alignments with the workers council regarding IT-Tools and AR glasses. Additionally, he is strongly involved in the development of digital service solutions and new service business models for the pharma industry.

13:30 - 14:00 Industry Talk

Jay Latimer is responsible for the rollout of Remote Service Tools in TRUMPF Service subsidiaries, and organizing/forwarding feedback to further develop each tool. Also involved in the continuous improvement of our internal ticketing system as well as our customer platform, MyTRUMPF.

16:00 - 16:30 Industry Talk

Prof. Dr. Stefanie Paluch Stefanie Paluch is Professor for Services and Technology Marketing at RWTH Aachen University since 2014. After studying economics and social sciences at the University of Dortmund and at the Ceram Business School in France, she received her PhD in 2011 at the TU Dortmund University. From 2012-2014 she was assistant professor for service and technology management there. Since 2018 Stefanie Paluch is Research Fellow at King's Consumer and Organisation Data Analytics (CODA) Research Centre at King's Business School, at King's College in London. In 2019 she was appointed Senior Fellow at the Centre for Relationship Marketing and Service Management, Hanken School of Economics, in Helsinki. Ms. Paluch is a member of the Board of Directors of CLS (Center for Teaching and Learning Services) at RWTH Aachen University. Her research focuses on the challenges of digital transformation and the management of innovative technology-based services. A special focus is the perception and acceptance of service robots and smart services by consumers and their implementation in an organizational context. She publishes her research in leading professional journals such as the Journal of Service Research, Journal of Business Research, Journal of Service Management, Journal of Service Marketing and the Journal of Service Theory and Practice.

14:00 - 14:30 Innovation Keynote

Sascha Kluepfel holds a Master of Science degree in International Business Management and is a graduate engineer, (Diplom- Ingenieur Mechanical Engineering). He is an experienced service manager and has worked for well-known companies such as MAN Energy Solutions and Voith Paper in recent years. Today he is successfully working as Sales Manager After Sales & Service at UNICOR and pioneering the corrugated pipes machine industry

14:30 - 15:00 Industry Talk

Dr. Christian Schmidt is founder and managing partner at Switzerland based software and consulting company Augmenticon AG. Christian combines 25 years of pharma R&D and manufacturing experience with strong focus on QA, computer system validation and compliance.

14:30 - 15:00 Industry Talk

Florian Schuldt is a project manager in the Smart Maintenance specialist group and a quality management officer at the FIR at RWTH Aachen University. His research focuses on digital business models and the use of AR in industrial service. In this context, he is in charge of the DM4AR project, which is being worked on together with oculavis, among others. Florian holds a master's degree in industrial engineering from the TU Braunschweig.

15:00 - 15:30 Industry Talk

Dr. Gerhardt Zenner spent the last 8 years as solution consultant for "field service management" and "plant maintenance". He helped to translate business requirements into software solutions, focussing on streamlined processes. In his past in the software industry (including CRM and R&D domains) he was guiding customers through digital transformation projects. Before moving to the software industry he earned his PhD in molecular biology at LMU Munich.

16:30 - 17:00 Partner Talk

Dr. Markus Große Böckmann holds a PhD in Engineering from RWTH Aachen University. He led the department Production Quality of Fraunhofer-Institute for Production Technology IPT from where oculavis was spun-off as a startup company in 2016.

08:00 - 18:00 Host of the event

Philipp Siebenkotten studied computer science at RWTH Aachen University. After leading app development projects in the industry, he joined oculavis GmbH as founder and managing director in 2016. Since then he is responsible for the overall development of the multiple award winning enterprise AR solution oculavis SHARE.

08:00 - 18:00 Host of the event

Martin Plutz studied mechanical engineering & business administration at RWTH Aachen University before joining Fraunhofer-Institute for Production Technology in 2013. His various research work fueled the foundation of oculavis GmbH as a spin-off company in 2016.

08:00 - 18:00 Host of the event

Originally from Bangalore, India, Nikhil Venkateshan moved to Munich, Germany to earn a Master’s degree in Business Administration at University of Roehampton (EU Munich Campus). This knowledge, coupled with his undergraduate degree in Electronics Engineering and sales experience, has provided him with valuable skills that he uses daily in tech-sales and BD, enabling companies in innovation topics and effectively marketing oculavis SHARE. Nikhil is working as an international business development manager at oculavis and will moderate the conference program of All About Remote 2022.

08:00 - 18:00 Host of the event