THE LEADING BUSINESS CONFERENCE ON SMART SERVICE & CONNECTED WORKER SOLUTIONS

Live streamed from Aachen to the world

HYBRID EVENT - NOVEMBER 23, 2023

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NOVEMBER 23, 2023
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THIS IS ALL ABOUT REMOTE

All About Remote business conference is powered by the multiple award-winning scale-up oculavis. Started as a customer workshop on visual assistance and digital business models in 2018, All About Remote has become the leading conference for smart service and connected worker solutions in recent years.

All About Remote 2023 will take place as a hybrid event with exclusive workshops on-site and an online business conference live-streamed from Aachen (Germany) to the world. The conference program is full of workshops, expert talks, panel discussions, and provides plenty of networking possibilities.
All About Remote Presentation Stefanie Paluch

KEY FACTS

+
ONLINE PARTICIPANTS
0
ON SITE PARTICIPANTS
SPEAKERS
ON SITE WORKSHOPS

WHY PARTICIPATE?

  • Connect with experts, thought leaders, and end users from mechanical and plant engineering and manufacturing industries worldwide
  • Get hands-on insights into the latest technology & industry applications of visual assistance
  • Extensive opportunities for personal exchange, new professional input, and networking
  • Participation is free of charge
“Sharing ideas, learning from each other, and networking with people who drive innovation in organizations is what makes the conference unique for me.”
Jay LatimerGlobal Service Center MT, TRUMPF SE + Co. KG
Jay Latimer
"It was great to be among like-minded people working on similar issues in mechanical & plant engineering and to take away new ideas for further developing our digital services with visual assistance."
Jennifer RichardtProduct Manager Digital Services, thyssenkrupp Industrial Solutions AG Business Unit Polysius
Jennifer Richardt
"For me personally, All About Remote was unique in its composition of workshops in the morning and expert presentations in the afternoon."
Achim LandBusiness Process Consultant / Solution Architect Manufacturing Applications, Eberspächer digital solutions GmbH
Achim Land
“I really liked the workshops. It was possible to get in touch with people from various industries and learn what their next development steps of remote services will be.”
Thao LuongProject Coordinator, Sartorius Stedim Biotech GmbH
Thao Luong
“I really enjoyed finding out from other people what stage they are at in their journey to digital services. And it was fascinating to hear that a lot of people have the same challenges as we do.”
Nathan BurleySenior Field Service Engineer, Scientific Support Services Ltd.
Nathan Burley
“Meeting participants in the workshop sessions, working on important topics, and learning about use cases for visual assistance in mechanical engineering were my personal highlights.”
Bastian DäxlProject Leader Digitization, IABG Space Test Centre
Bastian Däxl
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Next
“Sharing ideas, learning from each other, and networking with people who drive innovation in organizations is what makes the conference unique for me.”
Jay LatimerGlobal Service Center MT, TRUMPF SE + Co. KG
Jay Latimer
"It was great to be among like-minded people working on similar issues in mechanical & plant engineering and to take away new ideas for further developing our digital services with visual assistance."
Jennifer RichardtProduct Manager Digital Services, thyssenkrupp Industrial Solutions AG Business Unit Polysius
Jennifer Richardt
For me personally, All About Remote was unique in its composition of workshops in the morning and expert presentations in the afternoon.
Achim LandBusiness Process Consultant / Solution Architect Manufacturing Applications, Eberspächer digital solutions GmbH
Achim Land
“I really liked the workshops. It was possible to get in touch with people from various industries and learn what their next development steps of remote services will be.”
Thao LuongProject Coordinator, Sartorius Stedim Biotech GmbH
Thao Luong
“I really enjoyed finding out from other people what stage they are at in their journey to digital services. And it was fascinating to hear that a lot of people have the same challenges as we do.”
Nathan BurleySenior Field Service Engineer, Scientific Support Services Ltd.
Nathan Burley
“Meeting participants in the workshop sessions, working on important topics, and learning about use cases for visual assistance in mechanical engineering were my personal highlights.”
Bastian DäxlProject Leader Digitization, IABG Space Test Centre
Bastian Däxl
Previous
Next

LOCATION 2023

FORUM M - Aachen, Germany

SPEAKERS 2023

oculavis-e1681736750788.jpg
ESW_Group
Hilti
Liebherr
SSS
SUS
Tennet
ThyssenKrupp
Fraunhofer IAIS
Empolis
all for one
Wirtgen
Jennifer Richardt
ABOUT:
Jennifer Richardt has been working for thyssenkrupp for over 21 years now, in which she gained multiple experience in technical services worldwide. Currently she is the product manager for remote service at thyssenkrupp Industrial Solutions - Cement Technologies and is responsible for the complete life circle - from product development, marketing to sales. As a promoter and market expert for remote services, she is the also the interface manager when it comes to product related services.
Jennifer
Richardt
Product Manager Digital Services, thyssenkrupp Industrial Solution
ABOUT:
Ilka Helmrich Ilka Helmrich has been working for thyssenkrupp Polysius since 2019. Before she has already worked in different strategic sales support roles in the chemical industry as well as in marketing consulting. In her current role as Pricing Manager at thyssenkrupp Polysius, she is responsible for the pricing strategies in the field of spare parts for cement technologies. Furthermore she is supporting the product managers for digital services by integrating and establishing pricing and business models for this new field of service operations.
Ilka
Helmrich
Pricing Manager, thyssenkrupp Industrial Solution
ABOUT:
Dr. Stefan Hoppe is working in cold metal forming companies for twenty years. He has been responsible for ramp up management, design and operations at different levels. Since 2020 he is general manager and technical director at the eswGROUP and responsible for operations, design, tool shop and quality management. He is responsible for the digitalisation of the business and participates in several federal founded projects.
Dr. Stefan
Hoppe
Managing Director, eswGROUP
ABOUT:
Mara Müllensiefen is a product manager responsible for medical products such as operating tables and gynecological chairs in After Sales and Service at SCHMITZ und Söhne. Previously, she had worked as a student assistant for a manufacturer of rehabilitation and sports equipment and for a manufacturer of hospital and long-term care beds. She studied health and sports technology and then completed a master's degree in biomedical management and marketing.
Mara
Müllensiefen

Product Manager After Sales and Service, SCHMITZ u. Soehne

Nathan Burley
ABOUT:
Nathan Burley is a Senior Field Service Engineer with 10 years of experience working on front-line instrumentation in the UK's Oil and Gas refinery laboratories. Before this, he spent 5 years working all over the world as a Product Specialist, and then as a Product Manager for a custom medical analyzer. In these roles, he trained service engineers and led hardware and chemistry development teams.
Nathan
Burley

Senior Field Services Engineer, Scientific Support Services

ABOUT:
Comming soon.
Joachim
Wolf

Head of FQE (Supplier Quality), Hilti

ABOUT:
Heiko Lütkecosmannis a mechanical engineer and graduated from RWTH Aachen University in 2011. Between 2011 and 2015, he worked as Project Manager Global Operations Mining and Construction at Aker Wirth in Erkelenz (Germany). 2015 he moved to WIRTGEN GmbH in Windhagen (Germany) as Head of Customer Support Americas.
Heiko
Lütkecosmann
Head of Customer Support Americas, WIRTGEN
Dr. Christian Temath
ABOUT:
Dr. Christian Temath has been managing director of the competence platform KI.NRW since September 2020. He and his team are working on establishing the "AI made in NRW" brand and strengthening the technological sovereignty of North Rhine-Westphalia. A PhD in Business Informatics, he has many years of experience in management consulting in the field of technology as well as in the practical application of AI technologies at an international e-commerce company.
Dr. Christian
Temath
Managing Director, KI.NRW
Marcel Wolfram
ABOUT:
Comming soon.
Marcel
Wolfram
Advisor, Strategic Project Management and Energy Economics, TenneT TSO
Lukas Kerschbaum
ABOUT:
Lukas Kerschbaum, business informatics specialist, was drawn back to direct customer contact, after several positions at the software company SAP. As the responsible person for strategy, marketing and sales, Lukas Kerschbaum clearly sets the course for All for One Customer Experience: to make companies faster, more efficient and more successful in an innovative way.
Lukas
Kerschbaum
Managing Director, all for one group
ABOUT:
Svenja Kreten is responsible for sales of the knowledge management solution "Service Express" in Southwest Germany at Empolis. Her professional career took her through various software providers in an innovative environment. She focused in particular on the topics of efficient process design and change management.
Svenja
Kreten
Sales Manager, Empolis
Caitlin Gallacher, Liebherr
ABOUT:
Caitlin Gallacher completed a Master of Intellectual Property in 2018 following the completion of her Mechatronic Engineering (Hons) and Commerce Bachelor degrees in 2014. She joined Liebherr Australia in 2020 as a digital application specialist working with various products, including remote support tools. Since then, she has moved to Austria as head of the department responsible for selling digital products that support Liebherr's maritime and construction customers.
Caitlin
Gallacher
Head of Sales Support for Digital Solutions and Consulting, Liebherr
ABOUT:
Originally from Bangalore, India, Nikhil Venkateshan moved to Munich, Germany to earn a Master’s degree in Business Administration at University of Roehampton (EU Munich Campus). This knowledge, coupled with his undergraduate degree in Electronics Engineering and sales experience, has provided him with valuable skills that he uses daily in tech-sales and BD, enabling companies in innovation topics and effectively marketing oculavis SHARE. Nikhil is working as a customer success development manager at oculavis.
Nikhil
Venkateshan

Host of All About Remote & Customer Success Manager, oculavis

ABOUT:
Dr. Markus Große Böckmann holds a PhD in Engineering from RWTH Aachen University. He led the department Production Quality of Fraunhofer-Institute for Production Technology IPT from where oculavis was spun-off as a startup company in 2016.
Dr. Markus
Große Böckmann

Founder & Managing Director, oculavis

ABOUT:
Martin Plutz studied mechanical engineering & business administration at RWTH Aachen University before joining Fraunhofer-Institute for Production Technology in 2013. His various research work fueled the foundation of oculavis GmbH as a spin-off company in 2016.
Martin
Plutz

Founder & Managing Director, oculavis

The Remote Support of the Year will be awarded for the first time at All About Remote. Whether outstanding remote acceptance, commissioning, inspection, troubleshooting or a very special customer experience, you certainly have a lot to tell.
We are looking for exciting, emotional, surprising or especially successful stories to be awarded with the Remote Support of the Year by oculavis.​

WHO CAN PARTICIPATE?

Every oculavis customer can participate. All you need to do is to tell us about your most exciting, emotional, surprising, or successful story about visual assistance with oculavis SHARE.

APPLICATION DEADLINE

You can apply until September 30, 2023.​ Participation is free of charge. It’s all about telling your stories on what you have done with visual support!

VOTING & AWARDING

Conference attendees will vote for the winner. The award ceremony will take place on the day of All About Remote.​

WHAT DOES THE WINNER GET?

The winner receives a marketing package worth 5,000 EUR. This includes a professional video or photo shoot on AR Video Support on your machinery & equipment on your visual assistance use cases for internal and external marketing purposes.

HOW CAN I APPLY?

Applying is easy. Email your story with a description and – in case you have – photos or videos to Daniel Mirbach, Head of Marketing at oculavis, mirbach@oculavis.de. The conference team will contact you immediately upon receipt.

Apply now!

WHAT ARE YOU WAITING FOR?
WATCH THE VIDEO & SIGN UP NOW.

SIGN UP NOW!

CONFERENCE PROGRAM 2023

08:30 – 09:00 MEZ

CHECK-IN

09:00 – 09:15 MEZ
WELCOME & OPENING
Welcome to All About Remote 2023
09:15 – 12:00 MEZ
EXCLUSIVE CUSTOMER WORKSHOPS SESSION
Workshops on-site in Aachen (Germany) on the key topics “smart service & connected worker solutions”, personal networking & innovation insights.
Our workshop program on SMART SERVICE SOLUTIONS:

  1. Consistently implement remote service strategies in your own organization
  2. Successfully designing service communication with customers
  3. Selling more than the machine: Innovative business models & pricing strategies in service

Our workshop program on CONNECTED SERVICE SOLUTIONS:

    1. Maintenance and error management with mobile apps on the store floor
    2. Intuitive training methods for employees or customers
    3. Efficiently carrying out and documenting remote inspections & audits

The workshops are exclusive and the number of participants is limited.

Sign up for the workshops & participation in the conference in Aachen
12:00 – 13:00 MEZ
LUNCH BREAK WITH NETWORKING
Fill up your batteries with something to eat and to drink and network among the participants
12:00 – 13:00 MEZ
CHECK-IN FOR THE ONLINE PARTICIPANTS
As an online participant, you additionally benefit from video content on demand.
More information
Our on-demand line-up of high-class speakers from:
SSS
SUS
Tennet
Empolis
all for one
13:00 – 13:20 MEZ
KEYNOTE
Empowering Global Workforces: oculavis SHARE paving the way for Remote Success in Manufacturing and Service
Dr. Markus Größe Böckmann, Founder & Managing Director
13:20 – 13:40 MEZ
INDUSTRY TALK
Construction, maritime and mine sites – Liebherr’s approach to wide scale remote technical support
Caitlin Gallacher, Head of Sales Support for Digital Solutions and Consulting
13:20 – 13:40 MEZ

INDUSTRY TALK

Knowledge management in a manufacturing company using oculavis
Dr. Stefan Hoppe, Managing Director

14:30 – 15:00 MEZ

COFFEE BREAK
Fill up your coffee cup and network among the participants

14:30 – 15:00 MEZ

INNOVATION KEYNOTE
ChatGPT & Co: Opportunities and challenges of AI
Dr. Christian Temath, Managing Director
Ki.NRW
Ki.NRW

15:00 – 15:20 MEZ

INDUSTRY TALK
Next Generation Remote Audits: Transforming Audit Practices for HILTI
Joachim Wolf, Head of FQE (Supplier Quality)

15:20 – 15:50 MEZ

COFFEE BREAK
Fill up your coffee cup and network among the participants

15:50 – 16:10 MEZ

INDUSTRY TALK
Implementation of ExpertAssist for Multi Layer Customer Support of Mining and Construction Machines
Heiko Lütkecosmann, Head of Customer Support Americas
16:10 – 16:25 MEZ
AWARD CEREMONY
“REMOTE SUPPORT OF THE YEAR”

16:25 – 16:45 MEZ

WRAP-UP & CLOSING THE AAR

This was All About Remote 2023

16:45 – 17:30 MEZ

GET-TOGETHER

PRE-EVENING & AFTER-WORK EVENT
ON NOVEMBER 22 AND 23, 2023

On-site participants are welcome to join the get-together with good food & drinks and plenty of time to network.

YOUR BENEFITS AT A GLANCE

  • Get access to all live presentations and receive the presentation slides after the conference
  • Insights into the latest tech. & industrial applications of visual assistance
  • Get inspired by experts & innovation leaders and gain valuable ideas for the development of your digital service strategy
  • Network with peers from mechanical engineering & manufacturing industries worldwide
  • Participation in the conference is free of charge

SIGN UP FOR
ALL ABOUT REMOTE

Please choose how you would like to participate in this year’s All About Remote conference.

ONLINE PARTICIPATION
ON-SITE PARTICIPATION
ONLINE PARTICIPATION
ON-SITE PARTICIPATION

FAQ

The All About Remote is a one-day hybrid event with workshops in the morning and an online conference in the afternoon.

The conference will take place on November 23, 2023 at the FORUM M in Aachen, Germany. The address is:

Forum M Veranstaltungsforum,  Buchkremerstraße 1-7, 52062 Aachen

Information on how to arrive by car or train and hotel recommendations for on-site participation will be provided in a timely manner.

Get in touch with your oculavis sales contact to register for the on-site conference with exclusive workshop sessions. You can also contact the conference organization: Daniel Mirbach, Head of Marketing, mirbach@oculavis.de

Attention: seats are limited! First come, first served.

The conference will be held in English.

Yes, a pre- and after-work program for on-site participants will be offered.

This includes a cozy get-together with good food, nice drinks, and networking.

Participation in the conference is free of charge. The costs for travel and accommodation are borne by the participant.

Whether from research, industry or outside the box: exciting as well as inspiring presentations are always welcome at the All About Remote business conference. Feel free to contact Daniel Mirbach, Head of Marketing, mirbach@oculavis.de to discuss your idea.
If you would like to become a partner please contact the conference organization: Daniel Mirbach, Head of Marketing, mirbach@oculavis.de

There will be space to store your luggage.

The All About Remote is a one-day hybrid event with workshops in the morning and an online conference in the afternoon.

The conference will take place on November 23, 2023 at the FORUM M in Aachen, Germany. The address is:

Forum M Veranstaltungsforum,  Buchkremerstraße 1-7, 52062 Aachen

Information on how to arrive by car or train and hotel recommendations for on-site participation will be provided in a timely manner.

Get in touch with your oculavis sales contact to register for the on-site conference with exclusive workshop sessions. You can also contact the conference organization: Daniel Mirbach, Head of Marketing, mirbach@oculavis.de

Attention: seats are limited! First come, first served.

The conference will be held in English.

Yes, a pre- and after-work program for on-site participants will be offered.

This includes a cozy get-together with good food, nice drinks, and networking.

Participation in the conference is free of charge. The costs for travel and accommodation are borne by the participant.

Whether from research, industry or outside the box: exciting as well as inspiring presentations are always welcome at the All About Remote business conference. Feel free to contact Daniel Mirbach, Head of Marketing, mirbach@oculavis.de to discuss your idea.
If you would like to become a partner please contact the conference organization: Daniel Mirbach, Head of Marketing, mirbach@oculavis.de

There will be space to store your luggage.

All rights reserved

NOVEMBER 23, 2023
Thanks for your registration to All About Remote conference 2023. We have just sent an email with further information.

In case you do not receive that email within the next minutes, please check the spam folder of your inbox.

Also let your network know about All About Remote 2023. The conference will be awesome!
NOVEMBER 23, 2023
The online conference All About Remote is an offer of

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Germany

By purchasing tickets for the conference, you agree to the following terms:

  • Tickets are not refundable under any circumstances other than cancellation of the event. In this instance, ticket holders will be informed of any cancellation. All ticket holders must then request refunds via email: support@allaboutremote.com within 7 days of the cancellation notice

  • Tickets are not transferable. When purchasing more than one ticket, the remaining tickets must be personalized by using a registration code that will be provided after the purchase.

  • There is no obligation to refund or exchange tickets if oculavis GmbH alters or varies the programme due to events or circumstances beyond its control. All Tickets are sold subject to programme changes.

  • Ticket holders consent to the filming and sound recording as members of the audience.

  • oculavis GmbH reserves the right to cancel any tickets without providing a reason and by refunding the ticket price.

  • The online conference will be broadcast via our own streaming platform.

  • The general terms and conditions of oculavis GmbH are part of these terms of registration.


For further questions please contact our support via email or phone under +49 241 8943880.
NOVEMBER 23, 2023
Die Online-Konferenz All About Remote ist ein Angebot der

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Deutschland

Mit dem Kauf von Tickets für die Konferenz erklären Sie sich mit den folgenden Bedingungen einverstanden:

  • Die Eintrittskarten werden unter keinen Umständen zurückerstattet, außer bei Absage der Veranstaltung. In diesem Fall werden die Karteninhaber über die Absage informiert. Alle Karteninhaber müssen dann innerhalb von 7 Tagen nach der Stornierung eine Rückerstattung per E-Mail beantragen: support@allaboutremote.com.

  • Die Eintrittskarten sind nicht übertragbar. Beim Kauf von mehr als einem Ticket müssen die verbleibenden Tickets mit einem Registrierungscode personalisiert werden, der nach dem Kauf mitgeteilt wird.

  • Es besteht keine Verpflichtung zur Erstattung oder zum Umtausch von Tickets, wenn die oculavis GmbH das Programm aufgrund von Ereignissen oder Umständen, die außerhalb ihres Einflussbereichs liegen, ändert oder variiert. Alle Tickets werden unter dem Vorbehalt von Programmänderungen verkauft.

  • Der Karteninhaber erklärt sich als Zuschauer mit der Anfertigung von Film- und Tonaufnahmen einverstanden.

  • Die oculavis GmbH behält sich das Recht vor, Tickets ohne Angabe von Gründen zu stornieren und den Ticketpreis zu erstatten.

  • Die Online-Konferenz wird über unsere eigene Streaming-Plattform übertragen.

  • Die Allgemeinen Geschäftsbedingungen der oculavis GmbH sind Bestandteil dieser Anmeldebedingungen.

Bei weiteren Fragen wenden Sie sich bitte an unseren Support per E-Mail oder telefonisch unter +49 241 8943880.
LOCAL EDITIONS
Die All About Remote Local Editions sind ein Angebot der

oculavis GmbH
Vaalser Str. 259
52074 Aachen
Deutschland

Mit dem Kauf von Tickets für die Konferenz erklären Sie sich mit den folgenden Bedingungen einverstanden:

  • Die Eintrittskarten werden unter keinen Umständen zurückerstattet, außer bei Absage der Veranstaltung. In diesem Fall werden die Karteninhaber über die Absage informiert. Alle Karteninhaber müssen dann innerhalb von 7 Tagen nach der Stornierung eine Rückerstattung per E-Mail beantragen: support@allaboutremote.com.

  • Die Eintrittskarten sind nicht übertragbar. Beim Kauf von mehr als einem Ticket müssen die verbleibenden Tickets mit einem Registrierungscode personalisiert werden, der nach dem Kauf mitgeteilt wird.

  • Es besteht keine Verpflichtung zur Erstattung oder zum Umtausch von Tickets, wenn die oculavis GmbH das Programm aufgrund von Ereignissen oder Umständen, die außerhalb ihres Einflussbereichs liegen, ändert oder variiert. Alle Tickets werden unter dem Vorbehalt von Programmänderungen verkauft.

  • Der Karteninhaber erklärt sich als Zuschauer mit der Anfertigung von Film- und Tonaufnahmen einverstanden.

  • Die oculavis GmbH behält sich das Recht vor, Tickets ohne Angabe von Gründen zu stornieren und den Ticketpreis zu erstatten.

  • Die Online-Konferenz wird über unsere eigene Streaming-Plattform übertragen.

  • Die Allgemeinen Geschäftsbedingungen der oculavis GmbH sind Bestandteil dieser Anmeldebedingungen.

Bei weiteren Fragen wenden Sie sich bitte an unseren Support per E-Mail oder telefonisch unter +49 241 8943880.